I had been playing for approx 15mins and it was error free it froze on the start of the. We rejected the complaint because the player didn't respond to our messages and questions. . Have you received any successful withdrawals from this casino in. Please note that we will be forced to reject the complaint if we won't get any. The complaint was resolved after the player received all of her withdrawals. Hello, I'm filing a complaint because LeoVegas sent me this shocking e-mail yesterday: This email is sent as to inform you of your player account in LeoV. While playing Basic Instinct on 21/5/15 I was awarded 45 free spins.