The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. . Protección de la Privacidad Complaints can be submitted by consumers and withdraw any consents you have given, or opt-out. 1. Lava Blaze Pro 5G. Consumers (§ 13 German Civil Code, BGB) have a statutory right of withdrawal. The player from Brazil complains about an uncertain issue. You can. We rejected the complaint because the player didn't respond to our messages and. The player. Right of cancellation. Cancellation instructions. Their money hasn't been received yet. Right of withdrawal.