The complaint was resolved after the player received all of her withdrawals. We rejected the complaint because the player didn't respond to our messages and questions. I had been playing for approx 15mins and it was error free it froze on the start of the. Have you received any successful withdrawals from this casino in. . Hello, I'm filing a complaint because LeoVegas sent me this shocking e-mail yesterday: This email is sent as to inform you of your player account in LeoV. While playing Basic Instinct on 21/5/15 I was awarded 45 free spins. Please note that we will be forced to reject the complaint if we won't get any.